HVAC, Plumbing & Electrical Operations Consulting

Which one is sitting in your shop right now?

Different trades, different sizes, same root cause: something important was never scoped as its own project. It stayed a conversation. You know it costs you. It's just never urgent enough to fix — so it stays broken.

Pricing that doesn't scaleThree versions of the price sheet, and a tech quoting last year's numbers.
Dispatch that needs you every timeEvery exception, conflict, and reshuffle ends up on your phone.
Onboarding that takes six-plus weeksNew techs run solo before they know the standard — and callbacks follow.
Customer communication that's inconsistentRead your four-star reviews. The complaints are usually late arrivals with no heads-up.
Tech performance managed informallyRework gets quietly absorbed, so nobody knows the real callback rate — including you.

How we start, explained plainly.

You already know what's broken. The first 30 days close one of those things — and halfway through, we start mapping what comes after it.

Days 1–7

Scope it

Pick one initiative. What's in, what's out, who owns it, and what done looks like.

Days 8–14

Build it

The standard, the decision rules, the checklist. Your team helps design it, so it fits how they actually work.

Days 15–20

Review & map ahead

We check what's working, adjust, and start mapping the next initiatives together.

Days 21–30

Land it

Training, adoption check-ins, and the old way turned off. No reverting.

Day 31 on

Keep building

The next initiative on the map, with the same rhythm. You decide how long we keep going.

Why it sticks

Most fixes fail after launch, not before. This is how ours don't.

Most improvements fail on adoption, not design — so adoption gets planned as hard as the fix
One person owns adoption, not IT and not "everyone"
Weekly check-ins while the new habit forms
The old way gets switched off, not left as a fallback
People get seen doing it right — recognition builds the habit, enforcement only stops the slide

Already on ServiceTitan, Housecall Pro, or Jobber?

You're probably paying for modules nobody uses. A half-built pricebook. Memberships tracked in a spreadsheet. Reports you're licensed for and never open.

The gap usually isn't the software — it's that nobody owns turning the licenses into daily practice. One module, one owner, 30 days.

Start with 30 days. Stay because it works.

The first 30 days are how you find out whether this is worth it, with your money protected. What comes after is a working partnership, one initiative at a time.

Days 1–30

The first 30 days

One fixed price. One stalled initiative scoped, built, and landed — with a metric that shows whether it worked.

Day 30

The guarantee

If you're not happy with the first 30 days, you get half your money back. No debate, no fine print.

Day 31 on

The partnership

A steady monthly rhythm: the next initiative on the map, a regular review, and the owner-intervention count trending down.

The number I watch

How often you get pulled in.

Count how many times a week something lands on you that your team should handle. If that number climbs as you add trucks, you're not scaling — you're building a bigger job for yourself.

Revenue ↑ Owner interventions ↓You're scaling

Revenue ↑ Owner interventions ↑A bigger job for you

Three questions worth sitting with.

There's no quick diagnosis here. Every shop runs differently, and the people in it understand it best. These are the questions I start with — and the ones good crews keep asking long after we're done.

Where does a job slow down between the first call and the final invoice?
What would make this season a clear win? Not a feeling — something you could point to.
What have you started more than once that deserves to be finished before the next rush?

Talk through your answers 30 minutes. You know your business best — we start there and plan from it.

Who I am

Effort doesn't scale. Structure does.

I've spent two decades across SaaS, hardware, and revenue teams — building go-to-market strategies, running sales and partnerships, working alongside product, and aligning teams who weren't speaking the same language.

The pattern I kept seeing: good people stuck inside workflows that were never designed. 8Day exists to fix that one initiative at a time. No jargon, no transformation plans, no AI hype.

Go-to-market strategySales & partnershipsProductOperationsAutomation

— Chris Lawrence, Founder

Now booking founding clients

8Day is new. That's an advantage for the first few clients.

I'm taking on a small number of founding clients. You get my full attention and founding terms. In return I ask for honest feedback — and, if it works, a case study we write together.

Founding terms on the first 30 days
Direct access to me, not a junior team
Half back if you're not happy
You keep everything we build, whether or not we continue

Before you book.

Straight answers to the usual questions.

Will this pull my techs off jobs?

No. Week one is mostly me watching how work actually flows and talking with the people doing it. Everything after is built around your schedule, not on top of it.

We're heading into peak season. Is this a bad time?

Shoulder season is the cleanest window, because a change can land before the rush. If you're already busy, we pick something small enough to land anyway — or scope it now and run it the moment volume drops.

Do I need a bigger office team for this?

No. Most fixes give your existing people clearer rules and fewer interruptions. That's usually what lets you hold off on the next hire.

Do we need to buy new software?

Usually not. Most of the gain comes from using what you already pay for properly. If a new tool is worth it, you'll see the math first.

What happens after 30 days?

Most of the planning happens before then. Around days 15–20 we review what's working and map the next initiatives together. If it's paying off, we keep going one initiative at a time. If you'd rather stop, you keep everything we built — no lock-in.

Your shop shouldn't need you for every call.